Terms and conditions
25% non-refundable deposit at the time of confirmation*
Final balance is due 75 days prior to arrival. If the balance remains unpaid by that time, we reserve the right to treat the reservation as cancelled and to retain the deposit. *
*Deposit amount subject to change based on domestic flights included and/or peak season travel dates.
*Once the booking is officially confirmed, our staff will advise of the Deposit and Payment details directly.
Experience Japan Travel can accept credit card payments and this generally will be via a Secure Payment Link system, as our team is based in Japan.
Wire transfer payments are also an acceptable additional payment method.
We accept all major credit cards (MasterCard, Visa, American Express*) and wire transfers**.
*Please be aware that for if you wish to make your payment by either Visa or MasterCard a 1.5% credit card fee will be applicable. If you would prefer to make your payment by American Express a 3.0% credit card fee will be applicable.
**Discounts apply when paying via wire transfer.
Experience Travel Responsibilities
Experience Japan Travel Pty ltd operate the experiencejapan.com web site as agents for the owner/operators identified in the web site. Whilst we have visited (and do visit on a regular basis) all of the properties on the web site, we are not responsible for the individual properties. It is highly unlikely in Japan, but we are not liable for any loss or damage caused by any failure or improper performance by any of the owner/operators. However, in the event that a owner/operator cannot provide you with contracted accommodation, we will use our best endeavors to provide you with alternative accommodation, but otherwise we shall have no liability to you.
Cancellation Charges – If you have to cancel all, or part of your holiday for any reason, the following cancellation fees are applicable.
Cancellations, effective upon receipt of written notification, are subject to the following penalties of the full trip price:
- 25% non-refundable deposit due at the time of confirmation
- 75-61 days prior to arrival: 50% penalty
- 60-46 days prior to arrival: 75% penalty
- 45 days prior to arrival: 100% penalty
In the rare occasion where there is a National or Global emergency, cancellation charges will still be charged as above conditions. However, if the Japanese Government for some reason restricts the entry to Japan for Overseas Visitors, all effort will be made to refund the Tour Costs partially, minus the Deposit.
Important note – Experience Japan Travel recommends that you obtain personal travel insurance to cover any cancellation of part or all of your holiday.
Amendment Fee: An amendment fee in Japanese Yen may apply (per amendment) in some cases, but generally, all amendments will be re-arranged at no extra costs to the clients. If an amendment fee is necessary, our staff will advise at the time of booking.
Damage Deposit – Where a deposit against damage or breakage is required, this is payable to the owner/operator or their agent on arrival at the particular property. A receipt should be given to you by the owner/operator or their agent.